Returns & Exchanges

At Arlo, we stand behind the quality of our premium electronics and offer a 30-day window for returns on all hardware. If you are not completely satisfied with your purchase, we provide a streamlined process to ensure your technology needs are met.

Return Process

• 1.
  Initiate Your Request

  Log in to your Arlo account and navigate to your order history to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Package Your Device

  Place your device in its original packaging with all included accessories, manuals, and cables to ensure a full refund eligibility.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized courier location within 7 days of generating the request.

• 4.
  Inspection and Refund

  Our technical team will inspect the returned hardware for quality assurance, and your refund will be processed to your original payment method within 5-7 business days.