Frequently Asked Questions
Your guide to shopping with Arlo electronics.
What is the standard shipping timeframe for orders?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Do you offer a warranty on electronic devices?
Yes, all Arlo products come with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for opened items?
We accept returns within 30 days of purchase. If the item is opened, it must be returned with all original packaging and accessories to qualify for a full refund.
Are your products compatible with international voltage standards?
Most of our devices are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or contacting support before using them abroad.
How can I track my package after it ships?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's real-time tracking portal.
Which payment methods do you currently accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.